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Project objective
The pilot project for the Care Helpline in the Mittelsachsen district began on 1 December 2021 and will initially run until 31 December 2023. From March 2022, an evaluation accompanying the pilot project will be carried out by the Faculty of Social Sciences at Mittweida University of Applied Sciences, led by Prof. Dr Isolde Heintze and with the collaboration of Pauline Kƶhler and Irina Panteleev. The aim is to gather and analyse data on the actual need for and uptake of the Care Helpline service, as well as to identify areas for improvement.
The Care Helpline service aims to provide people in a care setting with a readily accessible support service that can be reached quickly and easily, regardless of where they live and whilst ensuring anonymity. The aim is to accompany and support those affected in coping with the specific challenges of the care context. Where necessary, these contacts open up the possibility of accessing further support via the helplineās referral service.
The findings from the evaluation will be incorporated into the further development of the service.
Mittelsachsen District, funds from the Free State of Saxonyās 2022/2023 regional care budget
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